Visitor
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3 Messages
Dispute a tech charge
Who do I speak with about my bill being credited
$100 for a tech charge?
(1) I was NEVER informed about a tech charge by
your customer service nor by your tech; I would
have denied it as I did prior too.
(2) The charge is for an installation that DID NOT
occur? Why would I pay for a service that was not
done? The tech DID NOT install a new line, he simply replaced a modem that was outdated equipment. I’d only had the modem for three months, and I self installed it correctly. The intermittent internet was not something I could have fixed myself.
(3) I have been a valued customer for over 3
years and my payments are on time. I was under the impression that if I needed IT help that comcast was there to support its customers.
(4) SHAME ON YOUR COMPANY FOR GIVING ME SURPRISE CHARGES and no way to dispute it! Customer service told me there was nothing they could do.
CCKimberly1
Official Employee
•
842 Messages
2 years ago
I truly do apologize for any misunderstandings that may have happened, @user_114228. This is definitely not the experience we want you to have. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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