Visitor
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1 Message
Dispute A Charge
Earlier this month, my WiFi stopped working after I received notice from xfinity that an “act of vandalism” damaged the network. I was told my WiFi was restored, but I spent 4 days working with the Xfinity chat bot to try to reboot the router because it wasn’t working. All I did was follow the instructions given to me by the chat bot. When a technician arrived a few days later, they decided to replace the router because they were struggling to reboot it. I live in an apartment complex and my neighbor had the same issue. I am being charged an $100 fee for the installation even though I had no control over the issue. I would like that taken off the statement
EG
Expert
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117.6K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKam
Official Employee
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169 Messages
4 hours ago
@user_9ahdum Thank you for taking the time to post your concern on Forums. I know internet is very important to have, ensuring its working is our priority I want to look into this charge for the service visit and discuss further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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