Visitor
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1 Message
dispute a charge
Hello,
After looking over my current billing statement I find that I am being charged for a check that supposedly came back returned for wrong bank account number.
The check in question is one that posted and processed in my checking account. I am now being informed that I will be receiving a bill for the return check unpaid service plus extra fees for not paying what is being asked of me.
Please look at my last statement and help me to understand what I may not be understanding. I recently have been a victim of Identity theft and I did have to close down my bank account number but I opened another with my same bank that same day so this should not have happened.
Thank you for reviewing and getting back to me.
EG
Expert
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111.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMichaelC
Administrator
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4.4K Messages
2 years ago
Thanks for moving this one over, @EG!
Hello, @user_39f95b! Thanks for reaching out to us on the Forums! I apologize to hear of the issues you are having with the returned check and the situation involving identity theft! We can certainly have a look into your account and see what's going on! Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
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