U

Visitor

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1 Message

Wednesday, January 25th, 2023 6:19 PM

Dispute a charge

I have been charged for streaming a movie that I never watched/ordered.

Accepted Solution

Official Employee

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548 Messages

2 days ago

Oh,no! 
We'd be happy to help! Rest assured you've come to the right place! I myself have been in pickle before with an unauthorized purchase on my account! Granted, come to find out, it was my son purchasing Paw Patrol, but regardless, we've gotcha covered! Please feel free to join us in a direct message, and be sure to include your first and last name, and full-service address to get started!

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Accepted Solution

Official Employee

 • 

548 Messages

2 days ago

We are so glad to have helped you in getting those unauthorized purchases/charges taken care of for you! Please remember that you can also set up a purchase pin using the steps outlined at the link below: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off 

Please know that a PIN will need to be established for each individual TV box if you have more than one! We're here 24 hours a day if you need us, don't ever hesitate to reach out! 

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