Visitor
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1 Message
Dispute a bill
I am getting multiple billings for a service which have not used nor do I want. In addition I am being told to return equipment. The equipment was returned several months ago. I have visited the local office 3 times to resolve without success. I also called a number I was given by the local office and spent over 2 hours being transferred from one department to another. I was told that a ticket would be submitted & I would get a call. That didn’t happen. I look forward to talking to someone. My phone number is (Edited - Private Information).
XfinitySeth
Official Employee
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933 Messages
10 hours ago
Good evening user_44dcht, and thanks for being an active member of our community with your post! We appreciate any amount of time you spent with us at Xfinity, so the last thing we want is for you to be charged for services you're no longer using. I know you've already spent a lot of time on this, but if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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