Dispute: $100 Installation Charge

I am writing to dipsute a $100 installation fee charged to my account. We recently moved into Unit 3N (formerly 3A); however, because the building management recently changed the unit designations, Xfinity’s system did not recognize the address as having existing service. The previous tenants had Xfinity, and the unit was already pre-wired. When we called to set up service, we were told the fee would be waived once it was confirmed that the unit had already accomodated with xfinity services (the person told us that he would leave a note on our account as well). On April 3rd, a technician visited and confirmed that the internal installation was already complete. He did perform an external fix outside the building to address a speed issue, but he explicitly stated this was a network maintenance issue unrelated to our specific unit or equipment and should not trigger an installation fee. Despite this, your customer service team has refused to remove the charge. We are requesting that this fee be credited back to our account immediately, as no new installation was required for our unit and would have gladly taken a self installation process if offered.