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Thursday, December 5th, 2024 8:16 PM

Disgusted with this company's excuses and wondering how to have internet at all?!

Our internet has always been slow here and is always up and down, despite paying more for a 300mbps plan. Every year for five years you have made us re-up annually, in-person, after spending anywhere from hours to days to weeks in your store to try to negotiate the discount we are supposed to get because of the community's corporate plan.

This year, despite 5 years of making us play that game and spend our time and money for substandard internet, you have decided that we all have to meet in-person at the store one more time to be told there is a 100% price hike and there's nothing you can do about that. There is-- your worthless C-suite could be paid appropriately so that the rest of us could afford internet. You could treat longtime customers like maybe their time had to be spent working and earning, instead of being volunteer tribute for what has always been lackluster accessibility and service. I am revolted with your philosophy as a company. I [Edited: "Inflammatory"], but whatever. It's an American corporation, so nothing good will happen next.

Then you have the audacity to have no address on your site that we can write to, just bots in chats that never lead to a human being. No phone number, no email that can get us anywhere but more robotic and formulaic responses that solve nothing and just have more excuses. Just more links to click to experience more excuses and poor treatment and no solutions. 

The top management is to blame, and they should be paying me for my time and the problems they cause. I am disgusted with your company thinking that I am this stupid and should be happy to be ripped off and treated with the robot-roundup fake-concern fake-service treatment. Tell your CEO his paycheck belongs to me for the work and worry and theatrical round of complete [Edited: "Language"] that I've been subject to for five rotten years.

Official Employee

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1.2K Messages

21 days ago

@user_c9a4hn
Hi, there! Thank you for your feedback. I am sorry to hear about your experience, and I am here to help in any way that I can. Please, send a DM to Xfinity Support with your full name and address. I would love the opportunity to review your billing and speeds to see what is going on and what can be done about it.

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

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