Visitor
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3 Messages
Discount
I received an email stating that if I update my payment method from a credit/debit card to a bank account, I would save $10 per month. So I did this, and now my bill has increased instead of decreased. I was paying $97 and per that email, it should have decreased to $87 but it instead it was increased to $99. What [Edited: "Language"] is going on because that is a bunch of [Edited: "Language"].
XfinityThomasA
Official Employee
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3.2K Messages
12 days ago
Hello, DarknStormy07. I completely understand. I’d be reaching out too if I received an email like that and suddenly saw my bill go up. Let’s take a closer look at your account and billing together so we can sort out what’s going on. We can also revisit your service needs to make sure you’re getting the best value based on what matters most to you. If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address. I'd be more than happy to look into this with you.
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EG
Expert
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115.5K Messages
11 days ago
Concern moved here to the Billing help section.
@DarknStormy07 @XfinityThomasA
This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform;
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person but don't do that.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
[Permission from and credit given to BruceW].
(edited)
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