Visitor
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3 Messages
DIscount on Internet Bill is disappeared
Hello,
I was getting $30 discount on my Internet bill till July 2022. Now I'm not seeing this discount on my bill for the last 2 months. Please fix this issue and enable the discount again.
EG
Expert
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111.7K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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CCMartin
Gold Problem Solver
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2.9K Messages
3 years ago
Hey there!
It looks like the pricing expired. We have 12 to 24 month promotions on average. Let's take a look into your account together so we can check into any other pricing if available. Can you please private message us your full name and service address? To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCMartin
Gold Problem Solver
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2.9K Messages
3 years ago
I would need you to private message our team the details requested so I can pull up your account to look on our side first to see what happened. Thank you so much for posting to our forums.
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