Contributor
•
27 Messages
Discount hassle
I called 12/5 to possibly renew my discount because I cannot afford the new price. I was assured a new discount if I agreed to a phone. (I did NOT change my phone plan from Verizon, just agreed to one new phone and number). Before signing the new 1 year contract, I verified my channel lineup would be the same, specifically my 3 premium channels. Rep said everything was the same. Well, now I do NOT have my 3 premium channels...I have talked to 8 different reps and received 8 different replies. So I have no premiums, a phone I'll never use, and the monthly bill is the same. More than angry here! I just don't understand why they would want to.lose a 20 plus year customer over a few dollars. And a senior at that! Any advice???
XfinityDilary
Official Employee
•
2.3K Messages
2 years ago
Hello, @redsassyrn. Thanks for posting on our community forums for assistance. We recommend you reach out to our Xfinity Mobile team for assistance on this matter. You can reach out to our team over the phone by calling 1 (888) 936-4968, texting, or using our Chat Assistant. Have you tried this already?
2
0
XfinityDilary
Official Employee
•
2.3K Messages
2 years ago
@redsassyrn. Our access to Xfinity Mobile here on Forums is a bit limited. Any issues with the Xfinity Mobile line or phone would need to be handled by our Xfinity Mobile team. But we can help with your residential rate here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
1
0