Visitor
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1 Message
Discount Fraud
I recently enrolled in paperless billing due to the fact that it was annoying to receive a paper bill every month and have to shred it. When I did there was an unintended $10 discount to my monthly rate for internet. I didn’t think this was an issue until I received my statement showing that my bill had actually INCREASED from $50 to $100. Apparently the $10 paperless “discount” was replaced with my 2 year old $60 discount so the net was my bill doubling. How do I even go about fixing this issue? Seems like all I can contact is AI representatives.
EG
Expert
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121.5K Messages
7 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChelseaB
Official Employee
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2.6K Messages
5 hours ago
Hello @user_56d4cs, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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