Discount for Automatic billing to my checking account

I was told I'd receive a 10$ discount for paying directly from my checking account. Ive updated the payment method, but my upcoming bill does not reflect the changes I made.

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XfinityJoe

Official Employee

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1.3K Messages

5 months ago

Hi there @user_32jen2 The self-service and paperless billing discounts are applied within 45 days after signing up and may take up to two (2) billing statements to show up on your Xfinity bill.

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techlysmic

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Same problem here. Mine was set up fall 2025 and every month I have to contact xFinity to get the $10 credit for using checking. We're well beyond the 45 days.

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6 hours ago

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user_oee37t Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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6 hours ago

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Billing

user_32jen2

Discount for Automatic billing to my checking account

XfinityJoe

techlysmic

XfinityBrianH

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