regulat0r's profile

Regular Visitor


6 Messages

Sunday, November 13th, 2022 7:33 PM



​I've been with xFinity for 10+ years and enrolled in AUTO PAY & PAPERLESS BILLING last year.  An xFinity agent reviewed my account and activated a promotion.  But it seems that promotion has ended.  Can you please check my account and see if the previous promotion can be renewed? If not, are there any other promotions that can be applied to my xFinity Internet account?​

​Thank you.​

Accepted Solution


Official Employee


272 Messages

4 months ago

Thank you very much for reaching out to us here today @regulat0r. I would be happy to check on any new promotions from here for you. Could you send me a direct message with the full name and complete address for your service? 


To send a direct message [private message]:

   Click the "Direct Message" icon or

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it




98.2K Messages

4 months ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 


New Poster


17 Messages

3 months ago

How that work out for you 



1 Message

@VS3​ My xFinity bill was reduced. It looks like you have to contact xFinity every year to renew the promotion.

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