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user_a9a031
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Thursday, July 27th, 2023 1:06 AM

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Discount debit card => Checking account

Hello, I changed my autopay method from debit card to checking account so I should receive $10 discount instead of $5. However, my statement doesn't change and still shows only $5 discount. I changed my method a few days ago. It takes enough time for your system reflects this change. When can I get $10 discount with autopay by bank checking account?

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1 year ago

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XfinitySheila

Official Employee

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1K Messages

2 years ago

Hi there! It will take a couple of billing cycles, generally, for the discount to apply as the payment has to be processed through the new method for the discount to be effective. 

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user_a9a031

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@XfinitySheila​ Hi, thanks for your reply. According to your explain, I have to pay current statement with $5 discount and, possibly, next statement will come with $10 discount - is it correct?

2 years ago

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XfinityKrista

Official Employee

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1.5K Messages

Hello user_a9a031, thanks for taking the time to reach out. Once you've signed up for the Automatic Payments and Paperless Billing discount, it can take 1-2 billing cycles to apply the credit. 

 

I'd be happy to check into this further for you. 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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2 years ago

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user_d1291a

1 Message

1 year ago

Isn't Discover cashback debit a checking account? I was going to switch to it but I also don't want to lose the $5 credit. 

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Again

Expert

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31.2K Messages

@user_d1291a​ 

Isn't Discover cashback debit a checking account? I was going to switch to it but I also don't want to lose the $5 credit. 

That is a terrific question!  Did you order checks for the account?  If so, is there a routing number on the checks along with your account number?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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1 year ago

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