Visitor
•
3 Messages
Discontinued internet service on3/9/26 but continued with tv plus only, then cancelled tv plus on 3/12/2026.
Discontinued internet service on3/9/26 but continued with tv plus only, then cancelled tv plus on 3/12/2026.
I returned all equipment on 3/12/2026 and today 3/20/2026 received a letter that states have a $72.65 credit but are being charged for the tv plus that was added on March 9- march 22.
I cancelled the tv plus on 3/12...Why am I being charged for the service thru 3/22 ? Please clarify for me
Thank you



XfinitySean
Official Employee
•
537 Messages
16 hours ago
Thanks for taking the time to post on our community forums, user_26d5c7! Our team would be more than happy to look over the final bill with you to make sure everything is correct. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
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