disconnection due to out of state moving but bill charged

Dear Comcast Customer Solutions Team,

I am writing regarding my former Comcast account [Personal Info]. I moved out of state and canceled my service effective June 17, 2025 after talking with your two  representatives two tiems. I notified Comcast of my move and disconnection multiple times by phone and by chatting and were assured that service was canceled and no further charges would be applied (I have a copy of conversation).

Despite this, I was billed after the disconnection date and recently received a notice from a collections agency for approximately $46.94. This is incorrect, as not only do I not owe a balance, but I am entitled to a refund for charges applied after June 17, 2025. I also got an billing statement issued July 5 and it says there is -50.06 balance but it was also applied a new one month bill.

I request the following actions immediately:

- Confirm service disconnection date as June 17, 2025.

- Process a refund of all charges billed after this date.

- Recall and close the collections account.

Provide written confirmation that my balance is $0 and the account is closed.

Please confirm within 7 business days. I would prefer to resolve this directly with Comcast rather than through regulatory complaints, but I will escalate if needed.

Thank you for your prompt attention.

Sincerely,

[Personal Info]