5 Messages
Disconnection after I paid
I haven’t had access to internet in two days! I work Sunday and if I don’t have access will be fired!! I already paid my past due balance and still got disconnect and called twice and no one has gotten back to me!! I stayed up all night waiting for tech to call me back. They said they were supposed to call 3 hrs ago.
Accepted Solution
XfinityBradM
Official Employee
•
723 Messages
19 days ago
Hey there, @user_b9a3mq. Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into your billing and provide some insight as to what is going on with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
3
0
EG
Expert
•
107.6K Messages
19 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0