Visitor
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6 Messages
Disconnected services
2 years ago I disconnected services with Xfinity because I was moving out of state. I scheduled an ups pick for my equipment and left the state. Well I constantly received emails saying that I was still being charged for services I repeatedly chatted with support and called support and a supervisor to have the services disconnected. Instead I will receive an email saying new equipment was being shipped. I was in another state and never ordered equipment so how could I go return equipment I never ordered and 1000 miles away from? Now I move back to Michigan and try to get services started I get an email saying that my services was disconnected due to a previous balance that also includes 4 unreturned equipment boxes m. This is not fair. I was being charged for services I wasn’t using and equipment I turned in or never ordered. I’m missing work right now after moving to back to Michigan to take a work from home position that was being offered but had to be in Michigan for and on my first day I can’t attend and I had the flex to occupy my children while working. I’m currently looking for a new provider so I can get back working but can someone please look into this. I had internet and a flex box
XfinityJustinC
Official Employee
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2.5K Messages
3 years ago
Hello, @user_5cbe1c. Oh no, I'm sorry to hear your service has been disconnected due to the equipment issue. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to the unreturned equipment concern. Working from home myself I know how important it is to have active service, and I definitely want to help get the equipment/billing corrected and get service reestablished as quickly as possible.
I appreciate all the detailed information it is really helpful to be able to help get this fixed. Since I will need to gather some infromation to locate and authenticate your account, I would need you to send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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