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Sway1012
1st Topic
1st Like

2 Messages

Sunday, April 13th, 2025 4:51 PM

Disconnected service

Changed plans on april 11 24. Next day, they call saying i need to make a pmt. Made the payment. Following day, they disconnected my service saying another payment was needed. Went and made that payment and they refused to turn service back on. Terrible products. Terrible service. Terrible assistance. Run away fast.

Question

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Updated 

1 month ago

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2

EG

Expert

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110.6K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

 • 

1.3K Messages

1 month ago

 

Sway1012 I'm sorry to hear about your experience, and our team is available to look further into this if you still need assistance. Please let us know.

 

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