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Sway1012

2 Messages

Sunday, April 13th, 2025 4:51 PM

Disconnected service

Changed plans on april 11 24. Next day, they call saying i need to make a pmt. Made the payment. Following day, they disconnected my service saying another payment was needed. Went and made that payment and they refused to turn service back on. Terrible products. Terrible service. Terrible assistance. Run away fast.

Question

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Updated 

23 days ago

24

2

EG

Expert

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110.2K Messages

23 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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1.2K Messages

23 days ago

 

Sway1012 I'm sorry to hear about your experience, and our team is available to look further into this if you still need assistance. Please let us know.

 

2

Sway1012

2 Messages

@XfinityThomasD yes please as I no longer have internet at my home. I've been a loyal customer for the past 6 years and this treatment has put an extremely bad taste in my mouth and changed my perception of quality of service received from comcast. It's one thing if I initiated the disconnection. This was not the case, as all I did was update the service plan I had and now I'm at a public library due to no internet service at my home. 

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23 days ago

0

XfinityThomasD

Official Employee

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1.2K Messages

Ah, man. Let's look into the account and see what's going on. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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