disconnected from chat

@user_l97ozk I am sorry to hear you were disconnected from your chat, I would be happy to assist you with your account today! Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Semi-related, once finally connected to a chat agent, they just stopped responding after  my issue was explained. After messages to determine if the agent was still there, no response.  So after 27-29 minutes I got the automated message “Thanks for contacting us”.  I attempted to copy and paste this and the previous day’s chat, but it wasn’t possible. this is not Customer Service. And not being able to get copies of the chat is more than frustrating. I was just told by the corporate office that chats are proprietary information, and IF they can be recovered, they will have to check a see if I can have a copy.  Really?  Check to see if I can have a copy of my own conversation with their agent? Between this and the issue of finding phone contacts eliminated ( ONLY XFINITY contacts) after a chat with Xfinity, I have had a major change in my belief or trust this company.