Disconnected After Unjustified Rate Hike – No Response, No Respect Toward Loyal Customers

Dear Xfinity Service and Payments Department,

I’m writing here because I feel completely unheard through all other support channels, and I hope someone from your team will finally take this issue seriously.

I have been a loyal Xfinity internet customer for a long time, consistently paying $25/month without interruptions or service changes. But suddenly, my bill jumped without warning — first to $95, then I was told the only option available to me was $61.55/month. Meanwhile, Xfinity advertises plans for new customers at $30/month, publicly available on your own website.

Why are loyal, long-time customers treated worse than new ones? This feels like a deliberate attempt to push existing users into overpriced plans, while new users are “lured in” with better offers. This is not loyalty — it’s disrespect.

To make things worse:

• I’ve been writing polite, detailed emails for two days — and received no meaningful reply.

• I clearly stated that I prefer communication in writing for safety and clarity, yet I’ve been ignored.

• Today, my service was cut off entirely — without resolution, without warning.

How is this acceptable? I’ve done nothing wrong — I simply asked to keep using the same service at a fair price. Instead, I was hit with a 5x price increase, zero improvements in service, and now no service at all.

This is not just a billing issue. It’s a matter of principle and customer respect.

I am asking for the following:

1. Immediate reconnection of my internet service;

2. Removal of all unfair charges and restoration of the original monthly rate;

3. Clear written response and resolution — not silence.

Please, if anyone from the Service and Payments Department is reading this, take a moment to truly look into what’s happening here. This kind of treatment is not what I expect from a national provider. I believe many other customers are facing similar issues, and this must be addressed publicly.

Thank you.

A Disappointed and Outraged Xfinity Customer