Visitor
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1 Message
Disconnect
They try play me I disconnected my service March 14 and return the device same day. I paid the prorated rate the same day as well and still got a bill. When I called they said the cancellation was cancelled now who the [Edited: Language] would do that when I clearly returned the device they then escalated it and took off the month for April but still left half of March w ice I shouldn't have to pay since they gave me the prorated amount and I paid that already.
EG
Expert
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117.2K Messages
14 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.4K Messages
13 hours ago
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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