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lilrobc1
1st Topic

Visitor

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1 Message

Friday, May 22nd, 2026 6:40 PM

Disconnect Service

I recently moved and I've changed internet providers. I'm trying to disconnect my internet service and I dont see any way to do that. I went to a store and they couldn't cancel it, but gave me a number to call. I called the number and the person on the other end was no help

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Updated 

58 minutes ago

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XfinityGabriel

Official Employee

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3.3K Messages

5 hours ago

 

lilrobc1, Hi there! We would surely miss your business. We are the right team to help. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.  

 

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XfinityMartyR

Official Employee

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3.3K Messages

58 minutes ago

 

lilrobc1 Thank you again for reaching out! I'm glad we could ensure your services have been canceled. Take care! 

 

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