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user_f8894a
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Sunday, February 26th, 2023 9:35 AM

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Disconnect service when I paid?

I fell asleep with everything working fine, wake up at 4 am and the app keeps telling me

“You no longer have Xfinity service

To bring your account up to date, make a payment. Then you can sign up for your desired Xfinity services again.“

But then I go to check my bill and it’s 0$ because I paid it a few days ago, then I try and check it again and it says:

“Bill status unavailable

Your billing information may not be available at the moment, or it didn't load as expected. Please check back soon.”

I tried resetting my modem but it nothing changed.

can you explain to me why did I lose service without notice and when I paid?

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3 years ago

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EG

Expert

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118.4K Messages

3 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_a092d5

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6 Messages

@EG​ that's funny cuz almost every question I've read so far, the specialist asks customer to DM them. 

3 years ago

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EG

Expert

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118.4K Messages

@user_a092d5​ 

Are you the original poster ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

CCHeather

Problem Solver

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1.1K Messages

3 years ago

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a message with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

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