Visitor
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1 Message
Disconnect Fee
Xfinity’s phone system wouldn’t recognize my account and I was hung up on by a “senior support tech” when I finally got thru the phone tree. There is an erroneous disconnect fee that an Xfinity rep said would be removed that remains on my account now for 2 months. I did not disconnect early and the fee needs to be removed.
XfinityAmira
Official Employee
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4.4K Messages
12 days ago
Hi user_a5s1ao! Thanks for visiting our Xfinity Forum. Although you're no longer a customer with us, we very much appreciate the time you were. We definitely want to further look into this billing concern for you. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityAmira
Official Employee
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4.4K Messages
9 days ago
I'm so happy we were able to assist you with this billing dispute and get you all taken care of, user_a5s1ao! Please be sure to reach back out to us for any future needs. Thanks for the time you spent with Xfinity, and we wish you all the best!
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