Disappointed, Cant get answers or help.

On February 14th, 2025, I called and spoke to a rep to try and get my bill lowered. The rep, who spoke very poor English, said (on a recorded line) that he could lower my bill from 285 to 265 without losing any service or channels. I agreed and everything was fine until today 3/3/25. When I turned my cable box on it wasn't working, tried to reset, etc. Come to find out all but one box wasn't working. So, I called customer service to troubleshoot. The lady on the line explained that the guy who lowered my bill shut my boxes off! She said he shouldn't have done that and would be reporting it. The problem I have now is that she couldn't turn the five boxes on because they are too old and out of date. She said I would have to return all my boxes to a Xfinity store and have them replaced, and I would have to reinstall all of them.

This whole ordeal is unacceptable. Not only was I lied to by a customer service rep, now I have to be a technician and install all new boxes.

I am very disappointed in all this because I have been a loyal customer for over 30 years.

[Edited: "Personal Information"]