Disappointed and need a refund or credit for xfinity mistakes

I got online and other chat and was

set up payment arrangement for $166 past due to be dated for June 3 by a customer service rep through chat I then chatted again the next day to confirm this information for I have been [Edited: "Language"] over multiple times by customer service in the chat stating they guaranteeing that my services would not be interrupted once they said these arrangements I got on chat again a couple of days ago and reconfirmed again with these arrangements and if my services would be interrupted or not before I kept these arrangements, I was assured again multiple multiple multiple multiple times by three different people that my services would not be interrupted and that the arrangement that they put in and set up the payment with my information on file for June 3 was good to go and gave me a confirmation number. I have multiple copies of the chat stating and was reassured many times by these reps that this would not happen here I am today on May 27 and my services have been interrupted and I have been on chat again today with another person for over an hour. Trying to let them know that this is not fair to me when I have budgeted my money to go to another bill until June 3, when I can make payment on the 166 and that was told that they can’t do nothing and keep apologizing. I’m tired of the apologies in the inconveniences and the lies that I keep getting told by these reps nobody’s ever on the same page when it comes to helping or assisting a customer that’s been with the company for almost 15 years as a customer when you ask them for a corporate phone number or email address they state that they get someone to contact you back they refuse to give you any information at all. no one is ever on the same page when it comes to what the customer means or needs assisting with when it comes to arrangements Another thing when I go online to make an arrangement. It keeps telling me that I am not allowed to when I have never broken my arrangements. I’ve always either paid it on the date that I pick or pay it a couple of days prior to that date and that should not count against me for paying my arrangements on time or if I pay it before the arrangement date that was chosen that’s not fair to a customer to get penalized for that. I just had to borrow money to pay $118 to get my service cut back on today now I have to figure out how I’m gonna pay that back when I was expecting to pay 166 on June 3 so I need to get a credit on my account or refunded this money back to me and keep my services on until my original arrangement of the $166 on June 3, I am so disappointed that I’ve been with this company all this time and I keep getting [Edited: "Language"] over every single time. They apologies in the inconvenience. are not working no more