Direct messaging

user_ju1wnj Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do to help. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to your DM shortly, but please remember to follow the process going forward.