Direct messaging

We’ve been affected by the shutdown and need some extra time to pay . How do I send a direct message to support ?

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XfinityBenjaminM

Official Employee

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2.6K Messages

21 days ago

user_ju1wnj Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do to help. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to your DM shortly, but please remember to follow the process going forward.

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BruceW

Gold Problem Solver

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26.9K Messages

21 days ago

We’ve been affected by the shutdown ...

Also see https://forums.xfinity.com/conversations/billing/affected-by-the-government-shutdown/6912711d14fd414613cd9819.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Billing

user_ju1wnj

Direct messaging

XfinityBenjaminM

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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