4 Messages
Direct messaging, autopay/paperless discount
I have been autopaying for several months now, and believe I’m eligible for a discount not receiving one. I see from other forum user comments that this isn’t an uncommon problem, and that I should Direct Message someone with my information. However, there’s no option option on my screen to send a direct message. Would appreciate any help.
Accepted Solution
XfinityShawn
Official Employee
•
1.4K Messages
1 year ago
@user_9eecrl We can definitely look into your autopay concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0
user_9eecrl
4 Messages
1 year ago
Sorry for typo — I meant “BUT I’m NOT receiving a discount.”
1
0
XfinityRyanE
Official Employee
•
1.1K Messages
1 year ago
@user_9eecrl
We want to thank you for reaching out on the Community Forum for support with your account and billing. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
0
0