Direct message

How can I get a refund for charges made to my charge card to pay someone else’s bill:

In January I took my 91 year old mother to the local Comcast office and helped her sign up to get cable TV. My mother is very hard of hearing so I gave them my phone number in the event they needed to contact her. On February 28 at 6:24 AM, I received a notice from my credit card company that a charge had  been placed on my credit card for $126.27 by Comcast Three Rivers. I knew this was not my charge as my bill is higher. I called my credit card fraud department and canceled my card. Later I picked up my mother‘s bill and check from her house so I could take it to the local Xfinity store to pay it. It was then that I noticed her check was made out for the exact amount that had been charged on my card. I never use my card to pay my Comcast bill. I then called Comcast Customer Service. They were not helpful. I asked them for a corporate address where I could file a complaint. They claimed they didn’t have any such address. I then filed a complaint with the PA Attorney General‘s office. A week or so after that I received a credit to my credit card for $126.27. I assumed it was from Comcast. I shared that information with my bank and with the Attorney General‘s office. I thought the matter was resolved. However, a few days later that same amount was removed from my account. It seems the bank had reimbursed me since I had  filed a fraud claim with them. Then later, for whatever reason, they decided to take the money back. When my mother received her April bill, it had a zero balance. Comcast had credited both the charge they placed on MY card and the check she had used to pay her previous month’s bill on her account.  Then in her bill for the next month (May) she was charged for April and May. They also placed a $10 fee on her bill because supposedly she was late paying her bill. I tried again to call Customer Service to straighten out the fact that I had never been reimbursed for the $126.27 that was wrongly charged to my credit card. They transferred me to another department. The person there confirmed I had never been reimbursed, but said that they couldn’t do that. I had to speak to someone in another department. They transferred me back to Customer Service who said they couldn’t help me in the first place. What a fiasco.

My credit card, that was used to pay my mother‘s bill without my permission, was never reimbursed for the error. I am requesting that you immediately reimburse me the $126.27.