direct message: Charged $290.54 AFTER returned all equipment Reference Number: [Edited] Accout Number: [Edited]

I have contacted you three times on the phone and talked to a representative when I dropped off all of my equipment on February 1, 2023.  When I went into the store to drop off all of my equipment, I talked to a Comcast/Xfinity worker and told them I wanted to close my account prior to the next billing cycle which would have started February 5th, 2023.  They told me not a problem, they would handle it all and it would also be verified it was cancelled again when they scanned in the serial numbers of all of the equipment.  I then kept receiving bills in the mail for $290.54.  I have called twice in 2023, been on hold for long periods of time, changed departments and both times I was told that my account would be credited so I would no longer owe anything since we no longer had access to the service from January 31st, 2023 when we pulled out all the equipment and returned the equipment February 1, 2023.   I thought this was taken care of since I no longer received bills in the mail.   We are not satisfied with the provider that we switched to so today I logged into my Xfinity account to price out what switching back to Xfinity would cost.   I was shocked to see that I owed past due $290.54!!!    I called your customer service line this morning and spoke to the rudest woman who was not even listening to the issue before responding.  I asked to speak to her manager.  I then spoke with a gentleman  Jur. He tried to figure out how to credit me (like I had been told I would be twice before by Xfinity) but he then said that is he is internet only and would have to transfer me to "Customer Solutions".   He did not have the actual ability to transfer me, he said I needed to call and to reference number: [Edited: "Personal Information"].  He gave me the number: [Edited: "Personal Information"] for this group.  I called.  The number is no longer in service.  This is more than 1 hour of being on the phone with various departments and loops in your calling system.    There is no number where a human seems to actual be able to help me and no specific email address.

My last full service bill ended 2/4/23.  This service period was paid in full.   We stopped using your service and returned your physical equipment to your store on February 1st, 2023.   I was then charged for service 2/5/23-3/4/23 and AGAIN for 3/5/23-4/4/23.   Somehow part of the bill was credited back when looking through all these erroneous bills but you did not credit back the FULL amount, which was ALL charges made AFTER February 1st, 2023.    My account should not only be credited back the $290.54 it shows I owe, but I should also receive credit for 2/2/23-2/4/23 that I paid for and had already returned your hardware and stopped using your service.

I took pictures of the serial numbers AT Xfinity/Comcast when I returned the hardware with a date and time stamp because the person helping me did not seem confident in what they were doing, which obviously they never cancelled my service correctly like they said they did.

Please let me know when my account has been credited for the error.   Please let me know an actual email address and I would be happy for send over the images of me returning your equipment with time and date if you need verification.

Charlotte [Edited: "Personal Information"]