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user_355192
1st Topic

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4 Messages

Wednesday, May 8th, 2024 4:30 AM

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digital adapter charges

I have 2 TVs & 2 digital adapters (not boxes). Every month I'm charged $20.00 'equipment rental'. I received an email from Xfinity dated 6 May 2024 and it links to PDF that details charges. On that list, the primary TV is $10.00, the second TV $0, and the third .50. So why am I being charged for two? I've disputed this charge thru this forum, chat, and by phone, and cannot understand why you continue to charge me for both despite the fees you advertise. It wasn't such a big deal when the fee was $1.99 each, but now it's $10. each. 

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8 months ago

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EG

Expert

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108K Messages

8 months ago

The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAlyssaA

Official Employee

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1.8K Messages

8 months ago

Good afternoon @user_355192, and thank you for reaching out on our Community Forums regarding your billing dispute. Typically, our TV boxes are $10 each so that's definitely strange your bill is showing the second and third TV box as a $0 charge but we'd be happy to take a closer look at your bill and equipment charges so we can get this sorted out, rest assured you've reached the right team to help! To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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user_355192

Visitor

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4 Messages

I still believe you are over-charging me. I'm posting this because I think other customers on this forum may feel the same way.

8 months ago

0

XfinityAlyssaA

Official Employee

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1.8K Messages

We are sorry you feel this way, this is never how we want our customers to feel but as we explained, we reviewed your account and your bill is correct. You are being charged correctly for your TV equipment as $10 per TV box is our standard rate. If there is anything else we can do for you in the future, please don't hesitate to reach back out to our Communities team, we're available 7-days a week and always happy to help. Have a wonderful rest of your night.

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8 months ago

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