Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to receive the home internet, xfinity mobile line included free of charge. Beginning two months ago my bill i received instantaneously sprang up from being 50 dollars for the home internet + mobile line Included, suddenly to the ridiculous amount of 190 dollars. That isnt all. I then began to get charged by the xfinity mobile sector of your company separately from the other bill. That on its own was also 50 dollars when I was supposed to be getting both for 50. I had called various people from your company and finally reached an operator I could understand and who seemed as if they would work with me. I had refused to pay this audacious amount which was obviously a mistake so my service was disrupted. They informed me I was still going to have to pay the past due amount which was completely unfair due to the fact I had never arranged for any kind of agreement of the sort that would cost me such an exuberant amount. They said there was nothing they could do. I being desperately in need of my phone and the internet it being a lifeline that without the housing association would not be able to reach me. My whole life rested upon the fact I needed it. So against my own judgements I said if you guys will agree to return the price of my bill to the original amount that I had prior to this cycle then I'll tell you what I will go ahead and pay the entire amount even though I had been wrongfully charged and in no situation should have had to do so. There was no working this problem out with these people when i would request information involving my bill or service they then would repeat the fact that i owed the money for the bill as if they were saying well only talk to you if you pay the bill. It took awhile but they finally agreed to what I had proposed when I told them that was the only way I would pay the bill at all. Then they explained when I said what about the mobile why are they charging me also now they claimed they could do nothing about that and they were a completely different company. I SAID WHAT !!! You guys are the same xfinity how do you think i set up my service i didnt have to call two separate companies or the months prior to this one when I was paying the original 50 dollars only to one individual entity. They acted as if they had no idea of the promotion that your company had been advertising. When you call the phone number it literally says, "ask about how you can get a free line of xfinity mobile free of charge with your home internet". So I then debated with him on that he then finally said ok just call xfinity mobile number and talk with them they will straighten it out. I said ok sounds good. I pay not only $190.00 dollars for the home internet bill and then after I spoke with the mobile team and agreed to pay the 50 dollars they claimed i owed them I then paid that thinking that due to my arrangement with the home internet worker my billing arrangement was going to go back to 50 dollars. I ended up paying a total of about $240.00 dollars for both services to be turned back on including the reactivation fees. A hefty sum especially if you consider where im at financially in life at the moment. Sadly it was one that had to be made. As long as everything is cleared up and back to normal it was somewhat worth the ridiculous amount I was forced to pay. Oh, boy, was I foolish to believe that that would be the case. The first part of the puzzle that began to unravel was the mobile portion of my bill about three weeks later, it was shut off. Once again obviously I was confused. But figured it was simply a mistake. I soon discovered contrary to my positive view of the situation that once again, the employee was claiming that the xfinity mobile was a completely separate company and that the home internet sector could not make an agreement with a customer such as the one i claimed to have made which involved the home internet service including one xfinity mobile line for free. I continuously begged to differ and had told them that even as I had last time said when you call your company's number, they have a promotion that claims to state differently, and that agrees with what I am saying And what I know is true. That the xfinity mobile line that I had first arranged to get was supposed to be included with the $50 bill. That I would be charged for the home internet service. I could literally not understand the woman at all. And I was all out of breath. So I informed my wife sonny to speak with them instead, and try to get them to understand our situation. Sadly, I believe my wife had misunderstood my intent. And upon disconnecting with the operator she had agreed to pay the amount. If once again, the building arrangement was returned to our formal agreement. Well, about two weeks later. I once again I've received. I've disconnection notice involving my mobile line. When not only had I paid the bill completely off just about a month before that but my wife had also paid the other 50 they demanded of us. It was ridiculous it hadn't even been a whole month and altogether I had paid 300 dollars and still my service was being shut off. In order to even use my phone, which I desperately needed due to the fact that prior time that I had spoken with him, they had informed me that you could not pay the xfinity mobile portion of the bill online, that it must be done over the phone. So I was forced to pay just to have my phone turn back on. So that I could once and for all, it's clear all of this up. After all of this money spending and the amount of stress that I was put through me and my wife and also my family deal too. The financial arrangements that had to be made among other things. It was a complete disaster. But the worst hadn't come yet.Come to find out while I was speaking to the xfinity people, they informed me that I also ode $143 a for my home internet service. That's when I completely. It was just shocked. Not only had they forced me to pay for my mobile line separately. Multiple times as if they were holding me hostage in order. So that I could use my phone, but I was getting overcharged for the home. Internet service also, and not even receiving the free mobile line that I was intended to get i tried all sense of decency and formalness in me. And all, since trying to get them to understand I said I would not have ever agreed to this. If I would have known that it was going to be this way, there's no way that is why every time I receive a bill from you guys. I have called and said this. So I don't understand why. Unless the workers are simply saying and agreeing with me to things that they and know reasonable world can do just to get me to get off the phone with them. Which is blatantly lying. To a customer, and should be punished Because that is outright lying about what they are going to be charged involving a service that some people as myself cannot live without. It just isn't right. I don't know what's going on. But even after all of this, the worst of the story hasn't even Ben mentioned yet. To cut this short, I ended up paying the $143. Also ER excuse me, because I had informed my wife due to my inability to speak with the operator and workers. Any more but she sat there and spoke with them, and we blatantly, ma'am made sure that your workers understood that we were not going to pay the bill unless we can get them to make it right and return the billing amount to what we had originally agreed upon. The $50 home internet line, which has one line of xfinity mobile included west that amount. The woman acted began to act so charming and was like. Yes, yes, of course. Of course. Yes, that's what we're going to do of course. She was claiming that she was apologizing for the company. And that she was sorry, and she didn't mean to be a problem. And that she would fix it right away once again though. She claimed there was no way that she could take the former amount that we owed, which was wrongfully charged. Once again remind you there was no way that she could take that off and that I would half to pay that amount. Once again, I was fooled. By your workers' supposed charm and my wife was also the second time and their lies of how they would fix everything. And it wasn't a problem, and they understood and were happy to help us. It was all just a ploy to get us to pay. The bill is what I'm beginning to think when I made sure to tell them that I wouldn't even be paying the bill. Because it was nothing that I had agreed to. And you can't just do that to people. That is ridiculous, and it is outright lying. And also, it's just flat out wrong. You can't just lie to people about rates. They will receive and then because you know that they need your service claim. Oh, well, we're not going to do this unless you pay for and then we'll do what you're asking of us. And then the next bill, they didn't do what I had asked of them, you know. Hey, bat Soup maybe a luxury food item in China, but to me it's a flying rat. I wouldn't even pay a nickel for and then come up. And demand that I take it and then try and charge me a $1000 for ed, it wouldn't be right. We never asked for what we were being charged. For which is why there was a difficult situation every time we received a bill. Because upon seeing these problems every time I said no, there is something wrong. There's something going on, and I then would have to call. And have a conversation with your employees. Well, that's my past history with the company. That's not even the situation that I ultimately need. You to take care of it's the day before yesterday. Me and my wife called your company. Because my service was interrupted once again upon calling. I had discovered that once again you guys were charging me ridiculous. Amounts and rates that made no sense at all. None, so upon talking with the people. Actually, we had good luck with the woman she was in total agreement with us. She spoke as if for the first time ever that she was on our side, it was a customer service representative. And she made the agreement with us that due to the fact we had been wrongfully charged multiple times  that not only would she refund us the amounts that we were overcharged for on the past two billing cycles but that she would once again give us the the planned promotion the one which we had involving and originally agreed upon when we entered into business with xfinity + xfinity mobile line. Also for the first time, she spoke as if she knew exactly what we were speaking of she then asked me for a debit card number, and I said, okay. And she reads off  the last 4 of my card on file, and I said, no I no longer have that debit card. Here you could put it on this one. I inform her of the last 4 numbers. She said, oh, that one's on file also I said put it on that one. The amount that she was going to refund us. And she said that she would turn our service back on. Well, the home internet came back on. Everything was good. I was so relieved. I couldn't believe because I knew that we had just finally fixed this. Because she even had me speak with her boss over the phone. In order to finalize the arrangement. So for once I felt like I finally I had gotten this task done. Well guess what? The next day My home internet service was off again. I call to find out what's wrong. And the workers were giving me the same amounts. Saying that now altogether, I owe $260 just for my home internet service. And mind you, it was only the beginning of December. When I paid the amount, that was $240 in the name of clearing everything up of all the stress. So how could I in the middle of February? Now that I have paid, and not just one time. I paid 240 but once again cause don't forget I paid $140 for the bill after  and they're saying I now as of today owe $260 dollars absolutely ridiculous.

There is something extremely bad going on with your guide. Is this company and I need to speak with someone who has some kind of legitimate expertise. And I will be livid, it's come to find out if your employees are going on. Lying to people as they did with me. Just to get people to pay the bill. And then as if I said holding them ransom dude to their need of the service and lying saying that they'll fix all of the problems with the bill. That the people have, because you guys record every conversation correct. So if you had to, you could listen to the conversations being had with me. I will tell you the dates that they were had with me. Because I know that I have them recorded. I'm not an idiot. I always record my business conversations over the phone and that's also how I know that I'm not just crazy. So hopefully you'll get back to me. And we can work this out in a civilized manner. And hopefully it won't be forced to be fixed, say in the civil court manner