Different price in confirmation email and offer

I was cited two discounts while signing up for this service online ($40/month rather than 50, -$10/month for bank account auto-billing) but the confirmation email I got only cites one ($50/month, -$10/month for bank account auto-billing). Can I get confirmation on how much a month I am paying for internet and when the billing cycle starts?

Responses

XfinityBenjaminM

Official Employee

•

1.7K Messages

1 month ago

user_7iy3lc Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see why your bill is more than you expected. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_7iy3lc

Different price in confirmation email and offer

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