New Poster
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1 Message
Didn't receive my bill by mail?
I logged into my account and noticed that my bill hasn’t been paid for two months. I didn’t get my usual mailed bill to remind me of payment due. Was there a change in billing? Are you not sending out bill via mail?
Responses
ComcastRayana
Official Employee
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154 Messages
2 m ago
Hello, @familiamercado! You can access the Eco Billing setting in the Xfinity My Account app, https://comca.st/3jDu9na. You are able to turn the option on or off. On would mean digital bills and off would mean paper statements. Please let me know if that fixes things for you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert
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25.4K Messages
2 m ago
Please note that you will not be able to change back to paper bills until February 15th.
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