Visitor
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1 Message
Didn't receive confirmation email after bill change
Spoke with an agent in loyalty department. Said he was able to get me a promotion to decrease my monthly bill back to $111 and a pro-rated credit of $24 and some change. I did not receive a confirmation email and do not see any change reflected on account. I do have a confirmation number that I'm glad I wrote down;
1001364978952114. Can someone tell me status of bill change?
EDIT: literally seen changes reflected on account after I posted, still did not get email but at least changes are showing.
EG
Expert
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119.7K Messages
3 hours ago
Moved here.
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XfinityThomasA
Official Employee
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3.7K Messages
3 hours ago
As a reminder, Xfinity bills one month in advance, and any changes to your services are prorated based on the date the change takes effect. Your next bill statement will include any applicable prorated charges and credits related to the adjustment.
We're happy to help make sure you're all set for success. Once your next statement becomes available, we'd be glad to review it with you line by line to ensure everything looks accurate and that we're all on the same page.
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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