U

Visitor

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1 Message

Sunday, June 22nd, 2025 10:22 PM

Didn't get the bundle deal as promised

I was convinced to enroll in Ipad+ipad mobile line together with my internet service back in Jan, 2025. I was told back then in Jan that I will get $40 discount every month applied to the internet bill after I enrolled in this bundle deal while paying for the new ipad and ipad line. HOWEVER, now it's Jun already, I am paying for full amount of both the internet service and ipad line and NOT getting the $40 discount that was promised.  I had to chat with xfinity assistant for more than 10 times to talk about issue and only got 2 months of credit back. I'm afraid next month I still won't get the monthly discount as promised and I have to call again. If I knew this would happen, I wouldn't have enrolled in xfinity and would go with my verizon account to avoid time I wasted on these fake deal conversations.

See below for the chat history:

nullnullAgent (07:40 pm): Your monthly bill for the iPad will be around $40. Since you have a $40 discount with the Internet, you do not need to pay any extra amount for the iPad. Once you activate the iPad, you will receive a $40 discount.

nullAgent (07:43 pm): The $40 discount is for the next 12 months. However, do not worry. Before the offer expires, you can come back and take advantage of the offer again.

nullAgent (07:46 pm): Yes ! You are correct. 

nullnullAgent (07:49 pm): Once you activate the iPad, your monthly bill for the Internet will be lowered by $40, and you will be charged $40 on your mobile bill only. 

HOW can this be resolved? 

Official Employee

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2K Messages

1 day ago

Hi there, @user_u4d8xb ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience and frustration this is causing you regarding not getting the discount that you were promised. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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