Visitor
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1 Message
Did the payment method change for automatic payments to qualify for a $10 discount?
I received an email asking me to change my automatic payment method from credit card to a direct bank withdrawal (ACH transaction) to be able to continue to qualify for a $10 discount. I am already signed up for automatic payment and paperless billing. Is the requirements changing?
Accepted Solution
CCShaina
Problem Solver
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393 Messages
2 years ago
Hey there @user_3a2e66 and thank you for bringing this question regarding self-service discount requirements to our attention here at the Xfinity Community Forums. Our self-service discount for opting into paperless billing and automatic payments does now differentiate between automatic payments with a credit/debit card or a bank account. Typically with a credit or debit card, you will receive a $5 monthly discount, and with a bank account a $10 billing discount. This should be detailed in the email correspondence you received, and please let me know if you have any questions about this!
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user_9cf727
Visitor
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2 Messages
2 years ago
How is xfinity allowed to change these terms mid contract?
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user_df5090
Visitor
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1 Message
2 years ago
If you’re currently enrolled in automatic payments with a credit or debit card:
Received this email. Is this legit Ask to replace credit card with Bank account?
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user_8b6e02
Visitor
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1 Message
2 years ago
Does this give customers the right to cancel out of the service contract? Payment terms have materially changed.
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