6 Messages
Did not receive promised discount!?!
I signed up for internet service at $100.90! I was told if I purchase iPad and activate within 30 days I would have an additional $40 discount on internet to make it 60.90! Sounds great, so I did this and NO discount? I called and was then told I needed to have an unlimited mobile line to get discount so of course I did that too! Now I am paying extra for unlimited and iPad that I didn’t need! Still NO discount as promised?!? I have been tossed back and forth from mobile to internet depts. no one has an answer? I was hung up on 3 times, twice by a supposed manager and now I feel like I was lied to and tricked and deceived! Where is my promised $40 discount that I signed up for?!?! Can someone please help?
XfinityVianney
Official Employee
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1.7K Messages
3 months ago
Thank you for bringing this to our attention. I completely understand how disappointing and frustrating it can be when an expected discount doesn’t appear on your account. We genuinely appreciate your patience as we work to resolve this for you.
Based on the information you’ve shared, it appears that the multi-product discount you're referring to might require an active Xfinity Mobile line to qualify. Unfortunately, devices like tablets or smartwatches wouldn't count towards this particular promotion.
This will be outlined within your customer approval. Without an active mobile line, the Xfinity discount would not be provided. I would not be able to correct this as this is part of the policy for the discount.
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T-hunthelp
6 Messages
3 months ago
On another note, I keep getting (what I think is Fake) emails from Xfinity saying my service will be interrupted and cancelled because my payment method was not accepted?? The total they are telling me doesn’t match my exact total of my current bill and I am up to date with payments. So I’m assuming this is fake??
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user_5e661g
1 Message
3 months ago
Welcome to Xfinity’s MO…I’ve been fighting with them since March and ever since they moved their customer service out of the country, the only responses and help you get are from a script. THEY DONT HELP! The lie, they say “ You’ll see a credit within 24 hours” or “Don’t worry, you’re in good hands, I’ve adjusted your bill for next month!” And they NEVER DO!!! I’ve had to reach out 3-4 times a month since March trying to get the discount I was promised…never really got it. And fair warning, their mobile and their cable/Internet are not actually connected… So they’ll just bounce ya back-and-forth claiming the other will help.
I’ve literally never been more frustrated with a cable and Internet provider in my life… Exploring every option I have to leave them high and dry. They’re untrustworthy and unhelpful. I’m sorry, I don’t have better feedback, but good luck, I feel your pain.
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