New Poster
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1 Message
Did not receive email/text notification about last bill
I never received either an email or text when my last bill was available, which led to a late payment alert (which I did receive via email). Both my phone # and my preferred email have been listed correctly in my online account now and for a long time beforehand, and there are no notifications in my trash or spam folders about this either. I would like to resolve this with Xfinity so that I successfully receive all future notifications. Any assistance available? Thanks.
Responses
MG55
New Poster
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1 Message
7 m ago
I had the same problem. Billing date is 27th month and I usually get an email by the 29th. Nothing since August 29th. I did pay the bill any way but not sure what the problem is. Impossible to talk to someone and the chat is useless.
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ComcastMartin
Official Employee
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2.4K Messages
7 m ago
Hey @sparklemeow,
I would love to take a look at your account.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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jrog1
New Poster
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1 Message
7 m ago
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ComcastMartin
Official Employee
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2.4K Messages
7 m ago
Hello @MG55,
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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