Diamond customer leaving

After 20 years of loyal service I think it is time to leave Xfinity. I called originally to complain about an increase in my bill by about $30. They claimed to reduce it, in reality they reduced it by $10 for one month and then all of my premium channels went away. After wasting over an hour in a chat with 2 different agents they tried to quote me an additional $12 from the already increased price so from $286 to $342 within a couple months, to get my channels back. I said no way, absolutely ridiculous. They promised a call from "loyalty team". No call, tried to schedule call to cancel services so I don't get monkeyed around again, wasting more of my time and the earliest date is 5 days from now. Customer service is a joke. It is more of a lack of service

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XfinityEva

Official Employee

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2.3K Messages

5 hours ago

@user_5up524 Thank you for visiting Xfinity Community Forums for help with your account! You are valued and we do not want you to have to wait for a call back. Our team can review and help with your account over direct message and we are here every day 6AM-1AM EST and ready to help!

To get started, may I please ask that you send us a direct message with your full name and service address?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_5up524

Diamond customer leaving

XfinityEva

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