2 Messages
Device Plan Payout Promotion Status
Does anyone know how to check on status of getting the Virtual Prepaid Card for the Device Plan Payout Promotion? Calling Xfinity Mobile Care (888-936-4668) is about as useful having my toddler do my taxes. I submitted it back in Dec and now it's been 4 months later and other than calling customer service I have no clue as to status. So frustrating dealing with Xfinity customer service (... literally on phone with them now on hold and it's been over 33:06.
XfinityBrianH
Official Employee
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1.2K Messages
7 days ago
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user_k8jj1m
1 Message
1 day ago
1/18/25 . went into Xfinity Store by Comcast, 1808 Pioneer Pkway W., Springfield OR 97477. They offered me $500 promotion if I trade in my phone, switched to Xfinity Wifi, and activated our two phone lines. Because I still owed on my phone, I spoke to AT&T, the the Xfinity manager got on the phone with me and told AT&T that Xfinity would be sending $500 to AT&T for the switch (later I found that was not true, that I would get $500 mastercard to pay it). The employees at the Xfinity store reassured me that once I get my bill and verified I owed, I would get the $500.
I finally received a copy of the AT&T bill 2/19/25. I went into the Xfinity Store again Dave Thomas after having issues, submitted my bill online. I have a text from him that didn’t go through to verify he was working with me. It was submitted, but I cannot find the screenshot, but have the failed email text.
I waited and went into the store again 3/5/25 but they just gave me a phone # to call. I called it on 3/5, 3/21, 3/30. On March 30, the call resulted in the agent staying on the phone while I resubmitted my AT&T bill on the https://mobiletimetoswitch.xfinity.com website. I have a screenshot that it was submitted (a second time). Again 4/12/25
4/12/25 I am left in limbo on FB Instant Messenger 40 minutes ago. They said they were going to send me a verification code, then ghosted me.
I called again Xfinity Customer Service again 4/12/25. This time was given a Ticket # ECM0013184282, and promised I’d hear back within 14 days.
I am very frustrated. I have done everything I was asked to do. Will it ever go through?
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