Device Plan Payout Promotion Status

Does anyone know how to check on status of getting the Virtual Prepaid Card for the Device Plan Payout Promotion?  Calling Xfinity Mobile Care (888-936-4668) is about as useful having my toddler do my taxes.  I submitted it back in Dec and now it's been 4 months later and other than calling customer service I have no clue as to status.  So frustrating dealing with Xfinity customer service (... literally on phone with them now on hold and it's been over 33:06.