Visitor
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1 Message
Device is paid off!
You sent me an email that said my device is paid off, but you continue to bill me for it. Please stop! I can send you a photo of the email if you’d like?
Visitor
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1 Message
You sent me an email that said my device is paid off, but you continue to bill me for it. Please stop! I can send you a photo of the email if you’d like?
XfinityQuemekia
Official Employee
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1.4K Messages
5 hours ago
Thanks for taking the time to post your billing concerns here on our Xfinity Community Forum. I know how annoying it is to see a charge on your statement for a device you were notified is completely paid off, and we definitely want to get this squared away for you. To help me figure out exactly what happened, have you noticed if you've been charged multiple times since getting that notice? I have seen instances where our system automatically sends out the payoff confirmation email just a bit before the current billing cycle fully updates on your statement.
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