Device credits and being charged for devices

Greetings, user_xjwpqx! Thank you so much for choosing Xfinity and being part of our Forums' community. We’re really glad you’re here! That’s a great question. Here’s how it works: the device payment plan lets you spread the cost of your phone across monthly installments. With a promotion, you’ll receive monthly credits that offset those payments, making the device effectively free over the term. These credits usually start after a billing cycle or two, and don’t worry they’re automatically backdated to cover any prior month(s). Please let me know if this information was helpful.