1 Message
Desired sign up
Hello I’m trying to sign up so I can get my account back working again. Do I have to pay first to sign up for desired sign up or can I sign up first & then pay. May you guys text this new number, my old number is still attached to this bill an everything.
[Edited: "Personal Information"]
EG
Expert
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110.7K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.3K Messages
2 years ago
Thank you for reaching out @user_574231. To clarify do you have an account with a past due balance? If so that would need to be paid before we can set up a new account.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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