Visitor
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1 Message
Delinquent balance
Subject: Urgent: Account Dispute / Demanding Itemized Statements for Legacy Collections
Hi Xfinity Support Team,
I am writing to formally dispute an alleged legacy balance that has reportedly been sent to collections. I recently received a text regarding this matter, and I require immediate verification.
Years ago, I explicitly disconnected my Xfinity service because your frontline customer service teams could not pinpoint or provide an exact monthly billing statement showing when or how my account supposedly became delinquent.
XfinityJeffB
Official Employee
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733 Messages
33 minutes ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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