Contributor
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34 Messages
Delayed Receipt of Bill
The latest bill arrived in the mail today on January 2. Payment is due January 4? How about sending the bill earlier so payment can arrive on time??? I already pushed the scheduled due date a year or so ago because of this same issue with the bill arriving a few days before the due date! I better not see a late charge on my next bill.
XfinityVianney
Official Employee
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2.1K Messages
4 months ago
Thank you for reaching out and creating a new post. I hope you are doing great today. I see your bill arrives later than expected and typically a couple of days before the due date. I can certainly see how this could cause some frustration. That said, we can do our best to help. The Xfinity App also has the option to set up alerts which notificy you about your new bill, or you can also view your bill online once it's generated before it arrives in the mail in most cases. Has this been happening for all your previous statements as well?
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user_oiikzu
1 Message
30 days ago
I am in communication with the Mass. Dept. of Telecommunications and Cable (DTC [Edited: "Solicitation"]) about the same problem.
You will talk/complain to Comcast until your blue in the face and only get the run around and double talk and their continually blaming of the Post Office. [Edited: "Solicitation"]
(edited)
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JHP2
Regular Visitor
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6 Messages
9 days ago
I have the same complaint, my bill due on the 17th consistently arrives on the 14th.
Comcast is aware of this issue and is intentionslly sending out the bills late as can be seen by Comcast pushing on-line payment as a solution.
A complaint to the FCC or whatever agency about this practice MAY produce some resolution. But Comcast being so big I doubt that this practice can be stopped. After all is said and done a paper bill mailed out has a cost to it but an on-line bill doesn't.
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