Visitor
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1 Message
Delayed Payment
I am trying to set up a payment arrangement for the 5th of August. Xfinity Assistant offered the arrangement, but the payment-arrangement page returned an Xfinity error and would not complete. I also tried the chat and text-support paths and was repeatedly redirected without reaching a live billing agent. Please have an official billing representative contact me privately and help complete the arrangement. Apparently changing the due date is not available at this time.
EG
Expert
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119.5K Messages
7 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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2.1K Messages
7 hours ago
Good Morning, @user_kmvoxv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your payment arrangement, I completely understand where you are coming from. We are very limited on our access with the payment arrangement options, and you would need to complete the steps with the Xfinity Assistant. Have you cleared your browser cache and cookies? And then tried to process the payment arrangement again? Have you attempted via another browser? You can find the steps here. As far as the due-date change, the account must be current to process the due-date changed fully. You can find the details here. Please let us know if you have any other questions/concerns, we are happy to help!
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