Good afternoon user_38hgba. I understand your concern. I do have a couple of questions to help me assist better. Are you attempting the payment on the Xfinity App, or the Xfinity website? Is it giving any additional information when denying the payment?
Okay, I would be happy to pull up your account to take a look into this. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJon
Official Employee
•
756 Messages
2 hours ago
Good afternoon user_38hgba. I understand your concern. I do have a couple of questions to help me assist better. Are you attempting the payment on the Xfinity App, or the Xfinity website? Is it giving any additional information when denying the payment?
2
0